{"id":2671,"date":"2026-07-28T19:20:06","date_gmt":"2026-07-28T19:20:06","guid":{"rendered":"https:\/\/smasco.roselladigital.net\/terhab\/"},"modified":"2026-08-11T09:56:07","modified_gmt":"2026-08-11T09:56:07","slug":"terhab","status":"publish","type":"page","link":"https:\/\/smasco.roselladigital.net\/en\/terhab\/","title":{"rendered":"Terhab"},"content":{"rendered":"\t\t
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Integrated customer<\/strong> experience management<\/h2>\n\t\t
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Terhab <\/em>is SMASCO Group's<\/strong> dedicated customer experience and interaction management arm. A Saudi company specializing in designing and operating end-to-end customer experience solutions, Terhab <\/em>manages call centers, designs customer journeys, and delivers CX solutions before, during, and after the sale

In 2025, Terhab <\/em>expanded beyond internal Group support to deliver CX services for government and large-scale projects, reinforcing its position as an independent CX operator within the Saudi market.
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Solutions offered by Terhab<\/h2>\n\t\t
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Call center management<\/h2>\n\t\t\t\t\t

Operating and managing call centers with the efficiency that raises service quality.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Customer journey design
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Building complete experiences that cover every stage of the customer journey.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Omnichannel Engagement Management
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Managing interactions across digital and traditional channels alike.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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CX Operations for Government & Large-Scale Projects<\/h2>\n\t\t\t\t\t

Specialized solutions for operating and managing customer experience at scale.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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CX Data Analytics<\/h2>\n\t\t\t\t\t

Extracting the insights that improve performance and the customer experience.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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After-Sales Services<\/h2>\n\t\t\t\t\t

Support solutions that strengthen customer satisfaction and long-term relationships.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Back-Office Operations Management<\/h2>\n\t\t\t\t\t

Running the operations that keep service delivery efficient.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t

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Integrated customer experience management Terhab is SMASCO Group’s dedicated customer experience and interaction management arm. A Saudi company specializing in designing and operating end-to-end customer experience solutions, Terhab manages call centers, designs customer journeys, and delivers CX solutions before, during, and after the sale In 2025, Terhab expanded beyond internal Group support to deliver CX […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"inline_featured_image":false,"footnotes":""},"class_list":["post-2671","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/pages\/2671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/comments?post=2671"}],"version-history":[{"count":4,"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/pages\/2671\/revisions"}],"predecessor-version":[{"id":2899,"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/pages\/2671\/revisions\/2899"}],"wp:attachment":[{"href":"https:\/\/smasco.roselladigital.net\/en\/wp-json\/wp\/v2\/media?parent=2671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}